Service Issues - Online End of Year Expenses and Benefits Service

 

HM Revenue & Customs (HMRC) will describe here any current important issues that customers using this online service may come across. They will let you know what to do if you are affected. HMRC are sorry for any inconvenience these may cause. If you need help with anything not listed here, please visit our Frequently Asked Questions or contact the Online Service helpdesk.

Find the Online End of Year Expenses and Benefits Forms service

New issues (Reviewed 12 November 2013)

Important information for customers who have imported data into version 1.3 of the service and receive an error message (6010) on submission

Please ensure that you have followed all of the steps outlined below and in particular Step 8.

If you need to make any changes please do so in your current version of the form prior to following the steps shown below.

    1.Open the previous version of the form and ensure it is on the submit page.

    2.Select ‘Export the data’ (in Adobe Reader X this is done in the ‘Extended tab’ and for Adobe Reader 9 this is done by selecting ‘Document’ then Forms).

    3.Save the data file to your computer.

    4.Open the new version of the form (1.3) and save it to your computer.

    5.Select ‘Import data’ (in Adobe Reader X this is done in the ‘Extended’ tab’ and for Adobe Reader 9 this is done by selecting ‘Document’ then Forms).

    6.When prompted select the file you have just exported.

    7.‘Re-trust’ the certificate. To do so, select ‘Signature panel’ and then ‘Validate all’.

    8.Select the ‘Introduction page’ from the left hand menu and then select ‘next’ through each page up to the ‘Expenses and Benefits Summary’. On this page please select a new section to complete and then deselect immediately. This will allow you to navigate through the rest of the pages to the P11D(b).

    9. Please enter your User ID and Password and select ‘Submit’.

If you still receive error message 6010, please contact the Online Services Helpdesk on 0300 200 3600.

P11D(b) Only Option

We are aware that for customers who wish to complete a P11D(b) only, the online submission fields are visible upon completion. Please note that for 2012/13 this form cannot be submitted online and must be printed and sent to HMRC at:

HMRC NIC&EO

Room BP2101

Lindisfarne House

Benton Park View

Longbenton

Newcastle Upon Tyne

NE98 1ZZ

We apologise for any inconvenience this may cause.

Please note, if you need to tell HMRC that you have no P11Ds to send and no Class 1A return to make you can do so online, to find out how please visit our Expenses and Benefits page.

Ongoing issues (last reviewed 12 November 2013)

Important information for customers who have used version 0.8, 0.9 or 1.2 of the service

We are aware that problems encountered with previous versions of this service did not affect all customers on submission. However, if you received an error message and have downloaded and entered information into version 0.8, 0.9 or 1.2 of the service and have:

    • a small number of P11Ds/P9Ds to report, we recommend that you re-key the data into the latest version (1.3) of the service.

    • entered details for a large number of P11Ds/P9Ds please follow the instructions provided below:

Please ensure that you have completed and saved the previous version of the form to your computer. If you need to make any changes please do so in this version prior to following the steps shown below.

      1. Open the previous version of the form and ensure it is on the submit page.

      2. Select ‘Export the data’ (in Adobe Reader X this is done in the ‘Extended tab’ and for Adobe Reader 9 this is done by selecting ‘Document’ then Forms).

      3. Save the data file to your computer.

      4. Open the new version of the form (1.3) and save it to your computer.

      5. Select ‘Import data’ (in Adobe Reader X this is done in the ‘Extended’ tab’ and for Adobe Reader 9 this is done by selecting ‘Document’ then Forms).

      6. When prompted select the file you have just exported.

      7. ‘Re-trust’ the certificate. To do so, select ‘Signature panel’ and then ‘Validate all’.

      8. Select the ‘Introduction page’ from the left hand menu and then select ‘next’ through each page up to the ‘Expenses and Benefits Summary’. On this page please select a new section to complete and then deselect immediately. This will allow you to navigate through the rest of the pages to the P11D(b).

      9. Please enter your User ID and Password and select ‘Submit’.

If you have downloaded and not yet entered information into version 0.8, 0.9 or 1.2, please delete the copy you have saved to your computer and download the latest version (1.3) of the service.

Download issues with HMRC Online End of Year Expenses and Benefits Software

Before Adobe Reader will allow you to view, print, or submit the HMRC downloadable software you will need to change the trust settings once the form has been downloaded. Please find attached a handy Guide on changing trust settings which will assist you with these changes.

When changing trust settings if you find the ‘Add to Trusted identities’ link is greyed out please review the information provided in our Troubleshooting Guide.

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