Service issues - Corporation Tax

 

HM Revenue & Customs (HMRC) will describe here any current important issues that customers using this online service may come across. They will let you know what to do if you are affected. HMRC are sorry for any inconvenience these may cause. If you need help with anything not listed here, please visit our Frequently Asked Questions or contact the Online Service helpdesk.

HMRC online filing software - accounts template

For assistance with resolving some of the more common error messages encountered when completing the HMRC accounts template, please view our accounts template error message guide.

New issues

Changes that may affect your Company Tax Return

In the Autumn Statement, the Chancellor of the Exchequer announced that the government would shortly set out major reforms to the oil and gas fiscal regime. As part of these reforms the government will implement an immediate 2% reduction in the rate of Supplementary Charge that UK oil and gas companies pay on their profits. The rate will be reduced from 32% to 30%, and will take effect from 1 January 2015.

The HM Revenue & Customs (HMRC) Corporation Tax online service will be updated with the new rate by 13 April 2015.

You can file online before the Corporation Tax online service is updated

• if you are not liable to the Supplementary Charge, or

• if you are liable and your accounting period ends on or before 31 December 2014.

If you have an urgent need to file your Company Tax Return before 13 April 2015, please contact your HMRC office for further advice.

Ongoing issues (last reviewed 15 December 2014)

HMRC CT Online filing software - Called up share capital

Companies limited by guarantee (who do not have share capital) can still use HMRC's software to submit your Company Tax return and accounts. You should enter the amount that the company's members have agreed to contribute in the event of the company being wound up at AC70 as called up share capital (and in boxes AC280/AC281 for the current period and AC273/AC274 for previous period). You should also enter a suitable explanatory note in the Accounts notes - Called up share capital - additional information box.

If after considering the above, you continue to experience a problem, please contact the Online Service helpdesk.

HMRC online filing software – Computations trading losses summary page

We are currently investigating an issue affecting some of the losses information displayed on the Trading losses summary page where previously entered data is not displayed. This is a 'display only' problem and does not affect the losses data entered and submitted to HMRC.

If you feel you are affected by this issue we recommend you first check the Computations losses data in the Output file (select view and print link) where the loss data should display correctly, before you submit to HMRC.

HMRC apologise for any inconvenience.

If after considering the above, you continue to experience a problem, please contact the Online Service helpdesk.

System Error message when Downloading HMRC CT600 Return

We are aware that some customers may receive a System Error message when trying to download the HMRC CT600 tax return.

This error can be generated for the following reasons:

1. You are attempting to download a return shortly after activating the Corporation tax online service. You need to wait approx. 48 working hours after service activation before you attempt to download.

2. You are attempting to download a return whilst using foreign language settings in your Internet Browser. You need to ensure your Browser is set to use an English Language setting.

If after considering the above, you continue to experience this problem please contact the Online Service helpdesk.

Download issues with HMRC CT Online filing software

We are aware that some customers are initially unable to download the new HMRC CT Online filing software and are receiving an error message advising that either ‘pdf couldn’t be downloaded’ or ‘Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later’.

If you use Microsoft Internet Explorer you may need to adjust your settings to successfully download the software.

We have provided some guidance for customers who may need to do this.

If you are still unable to download after following the guidance please contact the Online Service helpdesk.

HMRC CT Online filing software security Trust setting changes

Before Adobe Reader will allow you to use the HMRC CT Online filing software you will need to enable the security trust settings once the form has been successfully downloaded. We have produced a handy Guide on changing trust settings and common problems with solutions to assist you with these changes. For information: You can also access these instructions from the ‘Introduction’ screen within the form once it has been downloaded.

If you are still experience problems with the trust setting changes after following the guidance please contact the Online Service helpdesk.

$START-DATA$ title=Service issues - Corporation Tax^ summary=Details the current problems identified with Corporation Tax service and any workarounds or fixes applicable.^ doctype=InformationSheet^ date=15-Dec-2014^ author=SD4853083^ $END-DATA$
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