There are a number of helpdesks dedicated to specific Online Services - please see the list below. For all other enquiries, please call the VAT and Excise Helpline on Tel 0300 200 3700.
You can phone or email a question relating to one of the following online services:
You can phone or email a question relating to ATWD
If you have any questions regarding registration, enrolment, activation, login service, action user ID/password and de-enrolment requests please check our DDES FAQs or contact our helpdesk.
Read the guide EC Sales List: how to complete and submit one box-by-box on the businesslink.gov.uk website, check our FAQ: EC Sales Lists (ECSL) - technical or contact the EC Sales List - Online Services Helpdesk.
Hours: 9.00 am to 5.00 pm, Monday to Thursday and 9.00 am to 4.30 pm, Friday (excluding Public Holidays).
Please see if our e-BTI FAQs have the answer to your question before contacting the following helpdesks.
Queries concerning the classifying of goods should to be directed to the Tariff Classification Service on Tel 01702 366077. All enquiries concerning the eBTI application form should be directed to the Helpline on Tel 0300 200 3700.
Tel: 01255 244 709
Hours: 8.00 am to 4.00 pm, Monday to Friday (excluding Public Holidays)
Tel: 02920 326371
Fax: 02920 326544
If you have any questions please first check our Rebated Oils Enquiry Service FAQs. If these does not answer your question, please contact the Helpline on Tel 0300 200 3700.
Most general questions about this service have been addressed in our Tied Oils Enquiry Service FAQs. If you have difficulty validating a customer’s approval number online you can confirm it by telephone with the Helpline on Tel 0300 200 3700.
Tel: 01702 367 485
Businesses already registered for the scheme can contact us by email. Alternatively, please contact the Helpline on Tel 0300 200 3700. Please quote your scheme identification number in any enquiry.
Please note: HM Revenue & Customs email facilities are a way of forwarding enquiries. They currently do not offer a secure route for sending personal/commercial information.
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