eCustomer Support helpdesks


There are a number of helpdesks dedicated to specific Online Services - please see the list below. For all other enquiries, please call the VAT and Excise Helpline on Tel 0300 200 3700.

VAT Online Services Helpdesk

You can phone or email a question relating to one of the following online services:

  • VAT: Submit VAT Returns, Change registration details, EU Refunds, EC Sales List (ESL), Reverse Charge Sales List (RCSL)
  • Agents: Online agent authorisation, VAT for agents

VAT Online Services Helpdesk

Alcohol & Tobacco Warehousing Declaration (ATWD)

You can phone or email a question relating to ATWD

ATWD Online Services Helpdesk

DDES (Duty Deferment Electronic Services)

If you have any questions regarding registration, enrolment, activation, login service, action user ID/password and de-enrolment requests please check our DDES FAQs or contact our helpdesk.

DDES Online Services Helpdesk

ESL (EC Sales Lists)

Read the guide EC Sales List: how to complete and submit one box-by-box on the website, check our FAQ: EC Sales Lists (ESL) - technical or contact the EC Sales List - Online Services Helpdesk.

e-BTI (Electronic Binding Tariff Information)

Hours: 9.00 am to 5.00 pm, Monday to Thursday and 9.00 am to 4.30 pm, Friday (excluding Public Holidays).

Please see if our e-BTI FAQs have the answer to your question before contacting the following helpdesks.

Queries concerning the classifying of goods should to be directed to the Tariff Classification Service on Tel 01702 366077. All enquiries concerning the eBTI application form should be directed to the Helpline on Tel 0300 200 3700.

NCTS (New Computerised Transit System)

Tel: 01255 244 709
Hours: 8.00 am to 4.00 pm, Monday to Friday (excluding Public Holidays)

NES (National Export System)

Tel: 02920 326371
Fax: 02920 326544

Rebated Oils Enquiry Service

If you have any questions please first check our Rebated Oils Enquiry Service FAQs. If these does not answer your question, please contact the Helpline on Tel 0300 200 3700.

Tied Oils Enquiry Service

Most general questions about this service have been addressed in our Tied Oils Enquiry Service FAQs. If you have difficulty validating a customer’s approval number online you can confirm it by telephone with the Helpline on Tel 0300 200 3700.

uktradeinfo Customer Services (Intrastat)

Tel: 01702 367 485

VOES (VAT on e-Services)

Businesses already registered for the scheme can contact us by email. Alternatively, please contact the Helpline on Tel 0300 200 3700. Please quote your scheme identification number in any enquiry.

Please note: HM Revenue & Customs email facilities are a way of forwarding enquiries. They currently do not offer a secure route for sending personal/commercial information.

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$START-DATA$ title=eCustomer Support helpdesks^ summary=Contact the Helpdesk if you have any questions about how to sign up for or use our Online Services.^ doctype=General^ date=29-Apr-2014^ author=BN6036252^ $END-DATA$
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See the Online Services FAQs if you have any queries.


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