Service issues - Basic PAYE Tools


HM Revenue & Customs (HMRC) will describe here any current important issues that customers using the Basic PAYE Tools may come across. They will let you know what to do if you are affected. HMRC are sorry for any inconvenience these may cause. If you need help with anything not listed here, please follow the link below, or contact HMRC's Online Services Helpdesk.

Using HMRC's Basic PAYE Tools

Find contact details for HMRC's Online Services Helpdesk

For issues that may affect customers filing their returns or forms online, please read our PAYE service issues.

PAYE Service issues

New issues (Updated 16 March 2015)

Internal error when adding a period with no payments to employees

If you receive this message when entering a period with no payments to employees from 6 February 2015, please ensure you are using the latest version of the tools, 14.2.14330.88.  The version number displays in the bottom-left corner of the tool.

You will need to download and install the software again from our website at to get this version. Do not attempt to update by selecting 'check now for updates' in the Basic PAYE Tools settings and do not uninstall your current version or you may lose your payroll data.

Ongoing issues

Understanding error messages in Basic PAYE Tools

If you have received an error message when sending your PAYE submissions using Basic PAYE Tools you can find help to correct the error.

Basic PAYE Tools error messages

$START-DATA$ title=Service issues - Basic PAYE Tools^ summary=Details the current problems identified with the Basic PAYE Tools and any workarounds or fixes applicable.^ doctype=InformationSheet^ date=16-Mar-2015^ author=TD5389534^ $END-DATA$
content tools

See the Online Services FAQs if you have any queries.