HM Revenue & Customs (HMRC) will describe here any current important issues that customers using this online service may come across. They will let you know what to do if you are affected. HMRC are sorry for any inconvenience these may cause. If you need help with anything not listed here, please visit our Frequently Asked Questions or contact the Online Services Helpdesk.
For issues that may affect customers using the Basic PAYE Tools, please see our Basic PAYE Tools Service issues.
For issues that may affect customers using the Online End of Year Expenses and Benefits Service, please see our Online End of Year Expenses and Benefits issues.
We are aware that you may be experiencing a delay in receiving your acknowledgement to submissions made. Your acknowledgement will be sent once the service is restored. Please do not attempt to resubmit your submission. We are working with our IT partners to provide an urgent fix for the problem and apologise for any inconvenience caused.