Duty Deferment Electronic Statement (DDES) Online Services Helpdesk

 

Contents

Check the website

Telephone

 

Check the website

If you are already registered for online services (eg e-VAT) you can easily enrol for the DDES service direct from the 'Your HMRC Services' page once you have logged in, without going via the Government Gateway.

On the 'Your HMRC Services' page, under services you can add, identify Duty Deferment Electronic Statements (DDES) and then select the link to ‘enrol for the service’. You will be asked to enter your Deferment Approval Number (DAN) and business postcode, which when submitted will enrol you for the service and automatically issue an activation PIN to be sent to your business address by post within seven days.

Once you receive the PIN you should log back into the 'Your HMRC Services' page and select the DDES service, select activate and enter the PIN to activate the DDES service. Once access is gained you will automatically be taken to the DD1723 statements table, showing your DAN and the list of statements available to view.

Find a guide to the DDES Online Service registration, enrolment, activation and access process

More about viewing and downloading Electronic Statements

DDES Frequently Asked Questions

Telephone

Online Services Helpdesk

For help with using the DDES online facilities, including registering, activation, login, ID/password queries and de-enrolment.

Tel: 0300 200 3701

Opening hours

8.00 am to 6.00 pm, Monday to Friday
Closed weekends and bank holidays

Email: DDES Online Services Helpdesk

You can email a question about a DDES. To send a question you will need to include an email address along with a contact name and the postcode of your main place of business. You will also need to include your DAN.

By submitting information to HMRC directly by using special forms on their website your message is secure, but their email reply to you, which will be sent over the internet, is not. Information sent by email over the internet is not secure and is at risk of being intercepted and read by people other than those it was intended for. If HMRC's response to you contains any personal or confidential information they will only reply to you by letter or telephone.

If you have any doubt about the authenticity of an email you receive which claims to have come from HMRC please do not follow any links within the email, disclose any personal details or respond to it.

Follow the link below to report HMRC related phishing emails.

Reporting phishing emails

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