VAT, Excise & Customs Helpline


One of our operators within the National Advice Service

Our helpline is open 8am to 8pm, Monday to Friday for all general questions relating to VAT, Excise, Customs or any of our other taxes or duties, please feel free to call us on Telephone: 0300 200 3700 (+44 2920 501 261 outside UK).

If English is not your first language, we can offer an interpreting service to help with telephone enquiries, and a translation service for written enquiries.

We can help you with queries about the following:

Aggregates Levy, Air Passenger Duty, Climate Change Levy, Customs, Excise, Insurance Premium Tax, Landfill Tax, Money Laundering Regulations, Rebated Oils and VAT.

  • Rules and procedures.
  • Disclosure of confidential VAT information (now Form 64-8).
  • Rates of duty or tax.
  • Requests for publications, eg forms or notices.
  • Duplicate VAT Returns requests.
  • Contact details for an office in your area (this may depend upon the nature your query).

Unfortunately our advisors cannot deal with enquiries relating to case specific transactions. We are also unable to answer enquiries regarding:

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See the Import & Export FAQs if you have any queries.


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