VAT, Excise & Customs Helpline
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Our helpline is open 8.00 am to 8.00 pm, Monday to Friday for all general questions relating to VAT, Excise, Customs or any of our other taxes or duties, please feel free to call us on Tel 0845 010 9000 (+44 2920 501 261 outside UK). |
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If English is not your first language, we can offer an interpreting service to help with telephone enquiries, and a translation service for written enquiries.
We can help you with queries about the following:
Aggregates Levy, Air Passenger Duty, Climate Change Levy, Customs, Excise, Insurance Premium Tax, Landfill Tax, Money Laundering Regulations, Rebated Oils and VAT.
- Rules and procedures.
- Disclosure of confidential VAT information (now Form 64-8).
- Rates of duty or tax.
- Requests for publications, eg forms or notices.
- Duplicate VAT Returns requests.
- Contact details for an office in your area (this may depend upon the nature your query).
Unfortunately our advisors cannot deal with enquiries relating to case specific transactions. We are also unable to answer enquiries regarding:
- Clearing an existing debt.
- The progress of a VAT registration.
- Specific import entry enquiries.
- Matters arising from a visit by one of our officers (please contact the officer).
- Enquiries relating to the former Inland Revenue enquiry helplines.
- Enquiries related to Charities or Disabled Reliefs.
