HM Revenue & Customs (HMRC) will describe here any current important issues that customers using this online service may come across. They will let you know what to do if you are affected. HMRC are sorry for any inconvenience these may cause. If you need help with anything not listed here, please visit our Frequently Asked Questions or contact the Online Services Helpdesk.
For issues that may affect customers using the Basic PAYE Tools, please see our Basic PAYE Tools Service issues.
For issues that may affect customers using the Online End of Year Expenses and Benefits Service, please see our Online End of Year Expenses and Benefits issues.
We are aware that after creating a new Government Gateway account at our website, some users are being immediately asked to login with their new User ID. Please do login to complete your account details. We apologise for the inconvenience caused.
This issue has now been resolved – 15/07/2015
This issue has now been resolved – 15/07/2015
